Question 1

How can Sarah possibly bind a policy if she's AI, she can't quote.

Accepted Answer

She doesn't. Sarah books the quote appointment; your licensed agent quotes and binds. Appointment-setting is administrative, not solicitation: no license required for Sarah, zero E&O change for your agency.

Question 2

Do I have to change my agency's phone number?

Accepted Answer

No. Sarah works on a forwarding number that routes inbound traffic through her with full transcripts and outcome capture, then hands off to your producers. Your published number, business cards, and Google Business profile all stay exactly as they are. If you ever want to leave, we hand the number back the same day.

Question 3

What does pay-on-bind actually mean for my P&L?

Accepted Answer

Zero setup fee. No monthly minimum. No per-minute charge during the pilot. Sarah dials your aged-lead CSV, books appointments with your producers, and your producers quote and bind as normal. When a policy binds and the bound-policy attestation comes through, we charge $75. If nothing binds, you owe nothing. At a 2% bind rate, that is $1,500 in fees for roughly $108K in recovered annual premium.

Question 4

What happens to my lead data?

Accepted Answer

Your CSV loads into your dedicated tenant. Every call is recorded, transcribed, and compliance-logged. You see every transcript, disposition, and bind attestation in your dashboard. We do not resell, syndicate, or train models on your data. On pilot end, you export everything and we delete on request.

Question 5

My aged leads are dead. Been called by everyone. Why would this work?

Accepted Answer

Three reasons. (1) Most of those calls were in English only, and a third of your Spanish-speaking leads never got called back in their language. (2) Sarah references the original intake specifically, so this isn't a cold call. (3) At 1,000+ dials a day per agency, the math on a 1.5% bind rate is still found money on a pipeline you already paid for.

Question 6

Is Sarah really bilingual, or is it translated English?

Accepted Answer

Fully native. Same voice model, 32 languages, seamless mid-call switching powered by ElevenLabs Conversational AI 2.0. You'll hear her switch from English to Spanish in the live demo on this page. If it doesn't sound native to you, don't sign up.

Question 7

What about TCPA and aged-consent windows?

Accepted Answer

We only dial leads with documented intake consent under 18 months old. Every record preserves original_source + original_intake_date for audit. National DNC + state DNC + your internal list scrubbed before every dial. AI disclosure in the first 10 seconds of every call in every language.

Question 8

What AMS systems do you support?

Accepted Answer

CSV upload from any AMS today. AMS-agnostic bind attestation via carrier-email parsing (no AMS integration required). Native AMS integrations land in 2026 against whichever AMS most of our actual customers use, driven by signup data not speculation.

Question 9

How fast do I go live, really?

Accepted Answer

Under 24 hours. Send us your aged-lead export and share your Google Calendar. We configure Sarah on your behalf. She's live the next morning. No setup fee. No training period. No implementation call you have to take at 2 AM.

Question 10

Who is AJ and why should I trust him with my leads?

Accepted Answer

AJ Autrey. P&C producer with 6 years inside Root and Matic, licensed in 25+ states. He cold-called the same recycled SmartFinancial lists this product resurrects. He sat in the chair. The bilingual gap, the receptionist gatekeeper, the 'ugh, EverQuote lead' reflex; all scars. Voco is the agent he wished he had.