Field notes · August 16, 2026 · 1 min read
Taming the 'Shadow IT' monster with AI
Why Shadow IT Happens
When your official CRM takes 15 clicks to do a simple task, your team will inevitably build a Google Sheet to do it in 2 clicks. That is Shadow IT. It is a rational response to bad software.
The Solution
Instead of fighting Shadow IT, we learn from it. The Google Sheet proves what the actual workflow is. We take that proven workflow and build a secure, compliant AI system around it that automatically syncs back to the core CRM.