Question 1

Is Sarah really AI? Will my policyholders know?

Accepted Answer

Sarah is powered by the latest conversational AI — she sounds natural, handles interruptions, and adapts in real-time. She discloses she's an AI assistant at the start of every call (required by FCC rules).

Question 2

What if someone asks a hard question?

Accepted Answer

Sarah defers gracefully: 'Great question — let me have your agent follow up on that directly.' She books the appointment and flags the question in your daily report.

Question 3

What about Do-Not-Call requests?

Accepted Answer

Honored instantly and permanently. If a policyholder says 'stop calling,' Sarah ends the call politely and adds them to the DNC registry.

Question 4

What AMS systems do you support?

Accepted Answer

CSV upload from any AMS — Applied Epic, HawkSoft, EZLynx, AMS360, and more. Direct API integrations are on the roadmap.

Question 5

How fast can I go live?

Accepted Answer

Under 24 hours. Upload your renewal list, connect your Google Calendar and Slack, and Sarah starts calling.

Question 6

Can I customize what Sarah says?

Accepted Answer

Yes — your agency name, your renewal messaging, your tone preferences. Sarah adapts to each agency.